Digitizing job management for a UK transcription company
An end-to-end digital workflow platform for a UK transcription company. Mobile (iOS and Android) and web apps replaced the company's manual job-management process, with role-based access for typists, managers, and admins.
- Geography
- United Kingdom
- Stage
- Rapidly expanding SMB
- Team
- Product manager, UX/UI designer, solution architect, client engagement lead, agile dev team
The situation
BackupTyping is a UK transcription company. As the business grew, the way it managed jobs (receipt, processing, delivery) was the bottleneck: outdated software and manual handling slowed turnaround, introduced errors, and limited how far the company could scale.
The brief was a full platform replacement. Mobile and web, end-to-end coverage from a client submitting dictation through to the final transcript being delivered, with role-based controls so typists, managers, and admins each saw the right view of the job.
What we built
The engagement was a fixed-scope AI Product Engineering build. Team composition spanned product management, UX/UI design, solution architecture, client engagement, and an agile dev team running the build.
The platform shipped as a mobile app for iOS and Android paired with a web application. The role-based system gives typists their own work queue and submission flow, managers a view of job assignment and progress, and admins the operational dashboard for billing and analytics.
Tech stack: MongoDB, JavaScript, Express, Mongoose, Angular on the web side; native iOS and Android on mobile; Google Cloud Platform for hosting. Built-in features: chat between roles, real-time notifications, billing and invoicing, analytics, and a lightweight CRM for client management.
UX design prioritized responsive navigation and a clean workflow surface so typists working through job queues did not lose time to the tool itself.
Outcome
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End-to-end mobile and web platform replaced the legacy manual process
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Role-based access for typists, managers, and admins shipped at launch
BackupTyping transitioned from manual job management to digitally advanced operations. Deborah Tantardini, managing director, has been on record on Clutch describing the engagement as quick and clear in communication, with a can-do attitude that made the project successful. (Verbatim Clutch quote is published on /testimonials.) No quantified user or revenue metrics are on file.
"Each of them responded quickly, clearly, and helpfully to all queries."
— Deborah Tantardini , Managing Director , BackupTyping Ltd · United Kingdom
Engagement line